Crossroad Pet Professionals LLC
In Business Since 2001
Serving your Local Area.
(615) 377-9898
Hours of Operation
Mon-Fri 7am-7pm, Sat 7am-7am, Sun Closed
Payment Methods
DISCOVER, MASTER CARD, VISA
A Full Service Pet Care Facility in Cool Springs.
Products and Services
Grooming,Boarding,Veterinary Hospital,Ultrasound,Small Animal Medicine,New Offering Acupuncture,Member Abka,Laser Surgery,Dentistry,Day Care,Veterinary Clinic,Surgical Procedures,Surgery
About Crossroad Pet Professionals LLC
ANIMAL SERVICES RET MISC MERCHANDISE VETERINARY SERVICES
Reviews
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wasn't dazzled
Posted by canteatpecans on 8/7/2009
i wasn't amazed by the staff there. it was an average experience.
Scary experience
Posted by Starrrrt on 8/7/2009
When I picked my dog up from being groomed at Crossroads , I was surprised that she didn't come bouncing over , but waited for me to pick her up in my arms to go. I noticed that her cut wasn't too snazzy, and on closer inspection I saw that there were 4 pretty good nicks on her body, legs,and abdomen, and when I put her on the ground to walk out , she hesitated to put weight on her rear leg. I asked to speak to the manager, but was told in an arrogant tone that she was "busy" and that I would need to make an appointment with her the next week to discuss it. The kind and eloquent receptionist told me "to take her home and she'd get over it" , and that "none of the other customers have complained". I took my dog straight to her usual veterinarian , who confirmed that she had sustained a fracture to her leg, and as she showed no signs of injury prancing into Crossroads that a.m., it was undoubtedly due to either falling off of the grooming table, or from being held in place by that rear leg during grooming. I understand that accidents happen, but the combination of this "accident", the rude and uncaring attitudes of the staff, and the managements failure to respond to an issue of great concern nothing but REALLY SCARY.
A really good facility
Posted by 1maddog2 on 8/7/2009
The staff are sincerely interested in the dogs, and my dog is so excited to go back with the handler when I take her in the morning ... she doesn't look back !! Awesome!
Stay Away !
Posted by arcadelegend1 on 8/2/2009
I took my dog to Crossroads to be groomed, and could not believe the rude and unprofessional behavior of the staff . The employee who took my dog was not interested in my specific instructions for the cut , and when I came to pick her up, it was very obvious that no one communicated any of the information that I had given both to the receptionist and the person taking my dog back. My dog had several abrasions on her belly and at least 2 nicks on her legs - I asked to speak with the manager but was told that there was no one available - I had seen plenty of uniformed people passing through the lobby and I know that both of the owners are almost always there - I left a message and no one returned my phone call - If the office was a pleasant place staffed with people who looked a little concerned I would give them another try, but the way that they handled my dogs groom is more than enough warning for what would certainly follow if I relied on their help for his health. From what I've heard , I am very lucky to have had this warning .
Maddy
Posted by kkkkk1 on 8/1/2009
I boarded my dog at Crossroads, and specified that he needed to be fed the special diet that I gave them for a medical condition. The manager spoke with me and assured me that he would be given special attention. When I picked him up he looked awful - he was trembling, his feet were filthy from standing in a dirty run, and his eyes were glazed - The handler who brought him out was aloof and rude, and handed me the FULL bag of special diet that I had labeled and specified to the management that Harley HAD to have it. No-one behind the desk seemed to care , and when I asked to speak to the manager they replied "She don't mess with the boarders - you need to make a vet appt" - I had seen her walk by in the back but opted to just pay my bill and get Harley to a place that stood behind their promises and cared about the well being of their clients. My vet. met me after hours as he knew how Harleys health had declined, and after several days on IV fluids and meds Harley was back to his normal routine. I would not reccomend this place to my worst enemy - Crossroads never called to check on Harley - I was not surprised. STAY AWAY!
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